Privacy Policy

1. Introduction

QF Innovate Private Limited ("we", "us", or "our") operates the Weasa Commerce platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and complying with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

2. Information We Collect

2.1 Personal Information

• Name and email address (during account registration)
• Phone number (for WhatsApp Business integration)
• Billing information (processed securely through Razorpay)
• Business/store information (Shopify store name, URL)

2.2 Store Data

• Product catalog information from your Shopify store
• Order and transaction data (for abandoned cart recovery)
• Customer data from your store (names, phone numbers, order history)

2.3 Usage Data

• WhatsApp message logs and delivery status
• Dashboard usage analytics (pages visited, features used)
• Browser type, IP address, and device information
• Automation performance metrics (open rates, recovery rates)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Weasa Commerce Service
• Sending automated WhatsApp messages on your behalf (cart recovery, order updates, etc.)
• Processing payments and managing subscriptions via Razorpay
• Generating analytics and performance reports for your dashboard
• Improving and optimizing our AI algorithms and Service features
• Communicating with you about updates, support, and promotional offers
• Detecting and preventing fraud or unauthorized access

4. Data Sharing and Disclosure

We may share your information with:

• Shopify: To access store data through the Shopify API as authorized by you.
• Meta/WhatsApp: To send WhatsApp messages through the WhatsApp Business API.
• Razorpay: To process payments securely. We do not store your full payment card details.
• Supabase: Our database provider, which stores your data securely.
• Law Enforcement: When required by law or to protect our legal rights.

We do not sell your personal data or your customers' data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication using Supabase Auth
• Regular security audits and vulnerability assessments
• Role-based access controls for internal systems
• Secure API key management and environment variable handling

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with the Service. If you close your account, we will delete your personal data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data.
• Portability: Request your data in a portable, machine-readable format.
• Withdraw Consent: Withdraw your consent for data processing at any time.
• Grievance Redressal: Lodge complaints with the Data Protection Board of India.

To exercise these rights, contact us at support@qfinnovate.com.

8. Cookies

We use cookies and similar technologies for authentication, session management, and analytics. Essential cookies are required for the Service to function. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: